From the Suggestion Box

     Reply:  Like many offices at Parkland, the Archives experiences reduced hours during the summer.  The Archives office is also responsible for the college-wide Records Management Program.  Due to the nature of Archives/Records Management services, the staff must sometimes leave the office to conduct business (i.e., provide advice to college offices, deliver/pick-up materials, retrieve files and process historical materials in the records center which is located in another part of the campus).
     The activity required of the Archives/Records Management staff results in the use of phone mail as a beneficial tool in order to provide the best possible service to all patrons.  The staff routinely checks phone messages, e-mail, and paper messages, offering a timely response.  It's helpful to understand that in most cases Archives requests require research on the part of the Archives/Records Management staff as well as the patron.  If a patron is subject to time constraints, it is always recommended that a request be made in advance via an in-person visit, phone call, or e-mail.  Appointments are always appreciated as well.

(July 2002)

More comments and their responses are posted for you to read on the Suggestions/Solutions bulletin board in the Library.  Comments removed from the board are filed in a nearby notebook.  Please feel free to browse.