|
Command Spanish® For
Restaurant Staff
This is a comprehensive program designed to provide functional
Spanish language skills for restaurant management and staff who
supervise Spanish-speaking employees. It also provides Spanish
language material for restaurant staff to better assist
Spanish-speaking clientele. The program utilizes phonetic
encoding to address the most important Spanish commands,
questions, and phrases critical to restaurant management and
service.
No prior knowledge of Spanish is necessary.
Using the special features of Spanish for Restaurant Staff participants will be able to use
Spanish to:
• extend holiday greetings; greet,
instruct, and compliment
employees
• explain employment issues
• direct employees about food
safety
• give emergency directions
• give commands regarding
handling food and preparation, busing tables, and
cleaning; seat,
serve, and attend to Spanish-speaking
customers
Instructional methods for this highly interactive program include modeling,
intensive drill, choral response, alpha-beta line, learning pairs and triads, Total
Physical Response (TPR), role-playing, simulations and situation cards.
Professionally designed instructional materials (course manual and CD-ROMs) are also included for the benefit of program participants.
Program Topics
Work Specific Language Sections for
Spanish for Restaurant Staff includes:
- Spanish Pronunciation
- Greetings and Goodbyes
- Etiquette and Social Niceties
- Communication Strategies
- introductions and Self-Identifications
- Complimenting Employees
- Holiday Greetings
- Numbers
- Hiring and Dismissal
- Job Orientation
- Hygiene Issues
- General Supervisory Phrases
- Safety/Medical Issues
- Food Handling Areas
- “Esto” Commands for the Kitchen
- Other Kitchen Commands
- Food Safety
- Buffet Lines and Serving Lines
- Busing Tables
- Cleaning Kitchen
- Cleaning Floors and Trash
- Other Cleaning Tasks
- Maintenance
- Seating Customers
- Serving Alcoholic Beverages
- Waiting Tables
- Cashiering
Included Appendixes:
- Restaurant Vocabulary
- Table Settings
- Food Items
- Food Preparation
- Drinks
- Months and Days
- Uniform Vocabulary
- Signs for the Restaurant
|
